What is the next step once I have applied?
You will be given the opportunity to pay for your first ticket by credit / debit card so you benefit from our services within 5 days of receiving your application.
Your direct debit application will take approximately 10-15 days to process. You will receive a welcome letter confirming your details and payments timescales. Your next ticket will arrive 5 working days before the expiry of the first ticket and payment will be collected from the bank account details supplied.
Is my application accepted automatically?
A Credit Reference Agency will be asked to confirm the name, address and credit status of the person paying the Direct Debit.
When will the money be taken from my account?
The first direct debit payment from your account will be taken on the initial start day of your ticket, for instance if you selected a start date of 1st August 2013 (you will pay for this ticket by credit / debit card) your direct debit will be collected on 1st September 2013 for the subsequent ticket. This calendar date will then be the date your debit payment is made for every month that you are a member of the scheme. If this falls on a bank holiday, your payment will be taken the next working day.
Can West Midlands Travel Ltd change the amount they take out of my account?
We will only collect the authorised amount. If the amount changes, we will notify you in writing at least 10 working days in advance.
What if my ticket does not arrive in time?
If your ticket has not arrived 5 days before your current ticket expires, please contact the Direct Debit Team on 0121 254 6322 or email us at buspass@nationalexpress.com. WMT Ltd will not refund travel tickets that have been purchased as a result of tickets not arriving due to a delay in the postal service.
I already have a photocard do I still need to send in a photograph with my application?
Yes. All photographs are scanned into our system, so that if you ever lose your ID card we can send out a replacement, subject to an administration fee. You will need to either upload or send a passport sized photograph with every new application.
Can I change my ticket subscription?
Yes. One month's notice is required to make any changes to your ticket
What if I lose my ticket or it is stolen?
You can contact the Direct Debit Team on 0121 254 6322 and order a replacement ticket and / or photocard. A replacement fee of £6 for each section will be required for payment by credit / debit card.
Refunds will not be given for any additional tickets purchased.
What if I forget my ticket?
It is your responsibility to have a valid ticket with you for any journey you make. Unfortunately refunds will not be given for any tickets purchased under these circumstances.
Can I cancel my Direct Debit?
Yes. You must give at least one month's notice. You will be able to email us at buspass@nationalexpress.com .
Child Term Plus
What is the monthly deadline?
The deadline date for online applications is the 15th of the month, to start the 1st of the next month.
For postal applications it is the 10th of the month as we need to allow three weeks for processing the application.
Can I change my type of ticket?
Yes. One month's notice is required to make any changes to your ticket. You can upgrade to an nBus Term Extra.
Where do I get my photocard from?
You will automatically be sent a Photocard when you join the scheme which will expire on your 16th birthday. For those requiring a 16-18 Photocard you will be supplied with a Direct Debit 16-18 Photocard. We will require proof of full time education and will supply you with a form - this form must be endorsed by your school / college and returned to the Direct Debit team before the deadline as outlined on the form.
What if I lose my ticket or it is stolen?
Please take all reasonable steps to keep your season ticket safe. Please report any loss or theft to us immediately. You are entitled to one free replacement per academic term. A £10.00 administration fee is payable for subsequent replacements of either section of the pass, by cheque, debit or credit card.
Further replacements within any 12-month period will be at the discretion of the Direct Debit team.
Terms and conditions apply.
Last updated: January 2014